Terms and Conditions

3.1. Age Requirement:

You must be at least 18 years of age to purchase Products from us. By placing an order, you confirm that you are 18 years or older and have the legal capacity to enter into binding contracts.

3.2. Professional Qualifications:

Our Products are intended for qualified researchers, scientists, and laboratory professionals. By purchasing, you represent that you:

• Have appropriate qualifications and training to handle research peptides safely
• Have access to proper laboratory facilities and equipment
• Understand the scientific nature and intended use of the Products
• Are purchasing for legitimate research purposes only

3.3. Account Registration:

To place orders, you may be required to create an account. You agree to:

• Provide accurate, current, and complete information
• Maintain and update your information to keep it accurate
• Maintain the security of your account credentials
• Accept responsibility for all activities under your account
• Notify us immediately of any unauthorized use

3.4. Account Suspension:

We reserve the right to suspend or terminate your account at our sole discretion if we believe you have violated these Terms, provided false information, or used Products for prohibited purposes.

4.1. Strict Research Use:

ALL PRODUCTS SOLD ARE STRICTLY FOR LABORATORY RESEARCH PURPOSES ONLY.

Products are not intended for, and must not be used for:

• Human consumption or administration
• Animal consumption or veterinary use
• Diagnostic purposes
• Therapeutic or medicinal purposes
• Cosmetic applications
• Food or dietary supplement production
• Any in-vivo applications

4.2. Acknowledgment:

By purchasing, you explicitly acknowledge and agree that:

• You understand the research-only nature of all Products
• You will use Products solely for in-vitro laboratory research
• You will not use Products in any manner that violates laws or regulations
• You will not make any medical, health, or therapeutic claims about Products
• You accept full responsibility for compliance with all applicable laws

4.3. Prohibited Activities:

You agree NOT to:

• Resell, redistribute, or transfer Products to unauthorized parties
• Use Products for any purpose other than legitimate laboratory research
• Misrepresent the nature or intended use of Products
• Make false or misleading claims about Products
• Use our content, images, or descriptions without authorisation
• Violate any import/export regulations or licensing requirements
• Purchase Products on behalf of individuals not qualified to use them

4.4. Compliance Responsibility:

You are solely responsible for:

• Knowing and complying with all laws in your jurisdiction
• Obtaining any required licenses, permits, or authorisations
• Maintaining appropriate facilities and safety protocols
• Proper handling, storage, and disposal of Products
• Training of personnel who handle Products

5.1. Product Descriptions:

We strive to provide accurate product information, including descriptions, purity levels, dosages, and specifications. However:

• Information is provided for guidance only
• We do not warrant that descriptions are error-free or complete
• Product appearance may vary from images shown
• Batch-to-batch variations may occur despite quality standards

5.2. Purity Specifications:

Stated purity levels (e.g., 99%) represent testing results at time of manufacture:

• Purity may degrade over time depending on storage conditions
• We are not responsible for degradation after dispatch
• Customer must follow storage instructions to maintain purity

5.3. No Guarantee of Results:

We make no representations or warranties regarding:

• Suitability for any particular research application
• Results or outcomes from use of Products
• Compatibility with specific protocols or equipment
• Reproducibility of research results

6.1. Order Process:

When you place an order through our Website:

• Your order constitutes an offer to purchase Products
• We send an order confirmation email acknowledging receipt
• Order confirmation does NOT constitute acceptance of your order
• We reserve the right to accept or reject any order at our sole discretion

6.2. Order Acceptance:

A contract is formed only when:

• Payment has been received and verified
• Products have been dispatched
• You receive a dispatch confirmation email

6.3. Right to Refuse:

We reserve the right to refuse any order without providing reasons, including if we believe:

• Products may be used for prohibited purposes
• Information provided is false or incomplete
• Payment is fraudulent or high-risk
• Order violates our policies or applicable laws
• Previous transactions have been problematic

6.4. Order Limits:

We may impose quantity limits on orders. Large or unusual orders may require additional verification before acceptance.

6.5. Pricing Errors:

If a pricing error occurs, we will contact you before processing the order. You may choose to:

• Accept the correct price
• Cancel the order with full refund

We are not obligated to honour incorrect pricing.

7.1. Payment Required:

Payment must be received in full before Products are dispatched. We accept:

• Bank transfer (UK and international)
• Cryptocurrency (Bitcoin, Ethereum, USDT)
• Proforma invoice for verified business customers
• Other methods as advertised on the Website

7.2. Pricing:

All prices are in GBP (£) unless otherwise stated:

• Prices include VAT where applicable
• Prices are subject to change without notice
• Promotional pricing is subject to specific terms and time limits
• We reserve the right to adjust prices at any time before order acceptance

7.3. Payment Deadlines:

• Bank transfer: Payment must be received within 1 Business Day of order placement
• Cryptocurrency: Payment must be completed within the time specified at checkout
• Proforma invoice: Payment due within terms specified on invoice
• Orders unpaid after deadline may be cancelled

7.4. Payment Verification:

All payments are subject to verification and fraud screening. Orders may be held pending verification.

7.5. Failed Payments:

If payment fails or is disputed:

• Order will not be processed
• You remain liable for the full order amount
• We may charge administrative fees
• We reserve the right to refuse future orders

7.6. Currency and Exchange Rates:

For non-GBP payments:

• You are responsible for all currency conversion costs
• Exchange rate fluctuations are your responsibility
• Cryptocurrency volatility is your risk
• Amount must equal full GBP price at time of payment

7.7. Refund Processing:

Approved refunds will be processed:

• To the original payment method when possible
• Within 14 days of approval
• Subject to payment processor fees (which may be deducted)

8.1. Dispatch Times:

• Orders paid before 2:00 PM GMT on Business Days are typically dispatched same day
• Orders paid after 2:00 PM GMT are dispatched next Business Day
• Dispatch times are targets, not guarantees
• Dispatch may be delayed during peak periods or due to unforeseen circumstances

8.2. Delivery Estimates:

Estimated delivery times are provided as guidance only:

• UK delivery: typically 1-3 Business Days after dispatch
• International delivery: typically 3-10 Business Days after dispatch
• Estimates depend on carrier performance and customs processing
• We are not responsible for carrier delays

8.3. Shipping Address:

You are responsible for:

• Providing a complete and accurate shipping address
• Ensuring someone can receive the package
• Additional costs if redelivery is required due to your error
• Packages returned due to incorrect address (no refund issued)

8.4. Packaging and Handling:

Products are shipped with:

• Appropriate cold packs and protective insulation
• Secure packaging with no external product identification
• Packaging to prevent damage

However, we cannot guarantee product integrity if carrier delays exceed reasonable timeframes.

8.5. Risk of Loss:

Risk of loss and title pass to you when:

• Products are delivered to the carrier
• You receive tracking information

After this point, loss, damage, or delay is between you and the carrier.

8.6. Customs and Duties:

For international orders:

• You are responsible for all customs fees, duties, and taxes
• We are not responsible for customs delays or seizures
• We provide necessary documentation but cannot guarantee customs clearance
• No refunds for customs-related issues
• You must comply with import regulations in your jurisdiction

8.7. Delivery Issues:

Upon delivery, you must:

• Inspect packages immediately for visible damage
• Report damage to carrier and us within 48 hours
• Provide photos of damaged packaging and products
• Failure to report within 48 hours may void your claim

8.8. Undeliverable Packages:

If a package is returned to us as undeliverable:

• Due to incorrect address: no refund (you pay reshipping costs)
• Due to refused delivery: no refund (you pay return shipping costs)
• Due to customs rejection: we will discuss options case-by-case

9.1. No General Right of Return:

Due to the nature of research peptides and strict storage requirements:

• We cannot accept returns of Products once dispatched
• This applies even if you change your mind or ordered incorrectly
• All sales are final unless otherwise specified in this section

9.2. Damaged Products:

If you receive damaged Products:

• Notify us within 48 hours of delivery with photos
• Photos must show damaged packaging AND product
• We will investigate and determine remedy at our sole discretion
• Remedy may include replacement, credit, or refund
• Damaged products must be returned if requested

9.3. Incorrect Products:

If you receive incorrect Products:

• Notify us within 48 hours of delivery
• Provide order number and photos of received product
• Do not use the incorrect product
• We will arrange collection and send correct product
• Or provide a refund at our discretion

9.4. Quality Issues:

If you believe a Product has quality issues:

• Contact us within 7 days of delivery
• Provide order number, batch number, and detailed description
• Product must be unused and in original sealed packaging
• We may require independent laboratory testing
• We will investigate and determine remedy
• Our decision is final

9.5. Non-Refundable Situations:

No refund will be provided for:

• Customer error in ordering (wrong product, wrong dosage)
• Change of mind after ordering
• Improper storage by customer after delivery
• Products damaged due to customer handling
• Delays or issues caused by customer's incorrect information
• Normal batch-to-batch variations
• Customer dissatisfaction with research results

9.6. Refund Method:

Approved refunds will be issued:

• To the original payment method when possible
• We reserve the right to issue store credit instead
• Processing fees may be deducted from refunds
• Shipping costs are non-refundable unless error was ours

9.7. Complaints Procedure:

If you have a complaint:

• Email support@verifiedpeptides.co.uk with full details
• Include order number, date, and specific issue
• We will respond within 7 Business Days
• We aim to resolve complaints within 21 days
• Our decision on complaints is final

10.1. PRODUCTS SOLD "AS IS":

ALL PRODUCTS ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED.

10.2. NO WARRANTIES:

TO THE MAXIMUM EXTENT PERMITTED BY LAW, WE DISCLAIM ALL WARRANTIES, INCLUDING BUT NOT LIMITED TO:

• WARRANTIES OF MERCHANTABILITY
• WARRANTIES OF FITNESS FOR A PARTICULAR PURPOSE
• WARRANTIES OF NON-INFRINGEMENT
• WARRANTIES ARISING FROM COURSE OF DEALING OR USAGE OF TRADE
• WARRANTIES THAT PRODUCTS WILL MEET YOUR REQUIREMENTS
• WARRANTIES THAT PRODUCTS WILL ACHIEVE PARTICULAR RESEARCH RESULTS

10.3. NO MEDICAL ADVICE:

• We do not provide medical, health, therapeutic, or diagnostic advice
• Information on our Website is for educational and research purposes only
• Nothing on our Website should be construed as medical advice
• Consult qualified medical professionals for health-related questions
• We are not liable for any health claims or decisions made based on our information

10.4. No Guarantee of Results:

We make no representations or warranties that:

• Products will work for your specific research application
• Products will produce any particular results
• Products will be error-free or uninterrupted in supply
• Defects will be corrected
• Our Website or servers are free of viruses or harmful components

10.5. Accuracy of Information:

While we strive for accuracy:

• We do not warrant that Website content is accurate, complete, or current
• Technical specifications may contain errors or omissions
• We reserve the right to correct errors without liability

10.6. Third-Party Content:

Any third-party content or links on our Website:

• Are provided for convenience only
• We do not endorse or warrant accuracy of third-party content
• We are not responsible for third-party websites or services

11.1. MAXIMUM LIABILITY CAP:

TO THE MAXIMUM EXTENT PERMITTED BY LAW, OUR TOTAL AGGREGATE LIABILITY TO YOU FOR ANY CLAIMS ARISING FROM OR RELATED TO PRODUCTS, WEBSITE USE, OR THESE TERMS SHALL NOT EXCEED THE AMOUNT YOU PAID FOR THE SPECIFIC PRODUCT GIVING RISE TO THE CLAIM.

11.2. EXCLUSION OF CONSEQUENTIAL DAMAGES:

WE SHALL NOT BE LIABLE FOR ANY:

• Indirect, incidental, special, consequential, or punitive damages
• Loss of profits, revenue, data, or business opportunities
• Business interruption or loss of use
• Cost of substitute products or services
• Loss of goodwill or reputation
• Personal injury or property damage (except where prohibited by law)
• Research delays or failed experiments
• Wasted time, materials, or resources

11.3. CAUSES OF DAMAGE:

The limitations in this section apply regardless of the cause of action, including:

• Breach of contract
• Breach of warranty
• Negligence
• Strict liability
• Misrepresentation
• Any other tort or legal theory

11.4. KNOWLEDGE OF POSSIBILITY:

These limitations apply even if:

• We have been advised of the possibility of such damages
• A remedy fails of its essential purpose
• Damages were foreseeable

11.5. NO LIABILITY FOR MISUSE:

We shall have no liability whatsoever for:

• Your use of Products in violation of these Terms
• Use of Products for human or animal consumption
• Use of Products for therapeutic, diagnostic, or medical purposes
• Harm resulting from improper storage, handling, or use
• Violation of laws or regulations by you
• Third-party actions or omissions

11.6. NO LIABILITY FOR EXTERNAL FACTORS:

We are not liable for:

• Actions or omissions of shipping carriers
• Customs delays, seizures, or rejections
• Payment processor failures or delays
• Internet or technology failures
• Force majeure events (as defined in Section 16.1)
• Third-party services or websites

11.7. WEBSITE AVAILABILITY:

We do not guarantee:

• Uninterrupted or error-free Website operation
• That defects will be corrected
• That the Website is free from viruses or harmful components
• That data transmission is secure

11.8. PRODUCT AVAILABILITY:

We are not liable for:

• Products being out of stock
• Discontinuation of Products
• Changes to product specifications
• Supply chain disruptions

11.9. BASIS OF THE BARGAIN:

You acknowledge that:

• We have set our prices and entered into these Terms in reliance on these limitations
• These limitations reflect a reasonable allocation of risk
• These limitations are fundamental elements of the agreement between you and us
• Products would cost significantly more without these limitations

11.10. STATUTORY RIGHTS:

Nothing in these Terms excludes or limits our liability for:

• Death or personal injury caused by our negligence
• Fraud or fraudulent misrepresentation
• Any other liability that cannot be excluded by law

11.11. ESSENTIAL PURPOSE:

If any limitation or exclusion is held unenforceable, all other limitations and exclusions shall remain in full force. The limitations shall apply even if a limited remedy fails its essential purpose.

12.1. YOUR INDEMNIFICATION OBLIGATION:

You agree to indemnify, defend, and hold harmless Verified Peptides, its officers, directors, employees, agents, and affiliates from and against any and all claims, damages, losses, liabilities, costs, and expenses (including reasonable legal fees) arising from or related to:

• Your use or misuse of Products
• Your violation of these Terms and Conditions
• Your violation of any laws or regulations
• Use of Products for human or animal consumption
• Use of Products for therapeutic, diagnostic, or medical purposes
• Any false or misleading information you provide
• Your negligence or willful misconduct
• Any claim that your use of Products caused injury, harm, or damage
• Your violation of any third-party rights
• Your resale or redistribution of Products without authorisation

12.2. DEFENSE OF CLAIMS:

If we face any claim for which you must indemnify us:

• We will notify you reasonably promptly
• We may assume control of the defense at our option
• You will cooperate fully with our defense
• You will not settle any claim without our prior written consent
• Your indemnification obligations survive termination of these Terms

12.3. NO LIMITATION:

Your indemnification obligations are not limited by the liability limitations in Section 11.

13.1. Privacy Policy:

Your use of our Website and our collection and use of personal data is governed by our Privacy Policy, available at /legal/privacy.

13.2. Data Collection:

By using our Website and purchasing Products, you consent to:

• Collection of personal information necessary to process orders
• Storage of your information on our servers
• Use of your information as described in our Privacy Policy
• Transfer of data to third-party service providers (payment processors, shipping carriers)

13.3. GDPR Rights:

If you are in the European Economic Area, you have rights under GDPR including:

• Right to access your personal data
• Right to rectification of inaccurate data
• Right to erasure ("right to be forgotten")
• Right to restrict processing
• Right to data portability
• Right to object to processing
• Right to withdraw consent

To exercise these rights, contact us at support@verifiedpeptides.co.uk

13.4. Data Security:

While we implement reasonable security measures:

• We cannot guarantee absolute security
• You are responsible for maintaining the security of your account
• You must notify us immediately of any security breach

13.5. Marketing Communications:

By creating an account, you consent to receive:

• Order confirmations and shipping updates (transactional - cannot opt out)
• Marketing emails about products and promotions (can opt out anytime)

You can unsubscribe from marketing emails using the link in each email.

13.6. Payment and Order Communications:

We will use your contact details (email and, where you have provided and consented, phone) to contact you where a payment has failed, has not been received, or is incomplete. This may include sending payment reminders, payment links, and related information (such as bank transfer details or secure payment links) so you can complete your order. This is necessary for the performance of our contract with you.

13.7. Cookies:

Our Website uses cookies as described in our Privacy Policy. By using the Website, you consent to our use of cookies.

14.1. Our Rights:

All content on our Website is owned by or licensed to Verified Peptides, including:

• Text, graphics, logos, images, and photographs
• Product descriptions and specifications
• Website design and layout
• Trademarks, service marks, and trade names
• Software and code
• Educational content and articles

14.2. Copyright Protection:

All content is protected by UK and international copyright laws. Unauthorized use is prohibited.

14.3. Trademark Protection:

"Verified Peptides" and our logo are trademarks of Verified Peptides. You may not use our trademarks without our prior written permission.

14.4. Limited License:

We grant you a limited, non-exclusive, non-transferable license to:

• Access and use the Website for personal research purposes
• View and print pages for your personal reference

This license does not allow you to:

• Modify, copy, distribute, or reproduce content
• Use content for commercial purposes
• Frame or mirror any Website content
• Use automated systems (bots, scrapers) to access the Website

14.5. Prohibited Uses of Content:

You may NOT:

• Copy product descriptions, images for resale purposes
• Use our content on other websites or in marketing materials
• Modify or create derivative works from our content
• Remove copyright notices or attributions
• Suggest affiliation or endorsement without our consent

14.6. User-Generated Content:

If you submit content to us (reviews, comments, photos):

• You grant us a worldwide, royalty-free license to use, reproduce, and display it
• You represent that you own the content or have permission to submit it
• You agree it does not violate any third-party rights
• We reserve the right to remove any user content at our discretion

14.7. Copyright Infringement:

If you believe content on our Website infringes your copyright:

• Email us at support@verifiedpeptides.co.uk with:
• Description of the copyrighted work
• Location of the infringing content
• Your contact information
• A statement of good faith belief
• Statement that information is accurate and you're authorized to act

16.1. Force Majeure:

We shall not be liable for any failure or delay in performance due to circumstances beyond our reasonable control, including:

• Acts of God (natural disasters, severe weather)
• War, terrorism, civil unrest
• Government actions, laws, or regulations
• Pandemics or public health emergencies
• Labor disputes or strikes
• Supplier failures or shortages
• Transportation disruptions
• Utility failures or internet outages
• Cyber attacks or technology failures

During force majeure events, our obligations are suspended. We will resume performance when circumstances permit.

16.2. Entire Agreement:

These Terms and Conditions, together with our Privacy Policy, constitute the entire agreement between you and Verified Peptides regarding your use of our Website and purchase of Products. These Terms supersede all prior agreements, understandings, or communications.

16.3. Severability:

If any provision of these Terms is found to be invalid, illegal, or unenforceable:

• The invalid provision will be modified to the minimum extent necessary to make it valid
• If modification is not possible, the provision will be severed
• All other provisions remain in full force and effect
• The invalidity of one provision does not affect the validity of any other provision

16.4. No Waiver:

Our failure to enforce any right or provision of these Terms does not constitute a waiver of that right or provision. Any waiver must be in writing and signed by us. Waiver of any breach does not waive any subsequent breach.

16.5. Assignment:

• You may not assign or transfer your rights or obligations under these Terms without our prior written consent
• We may assign or transfer our rights and obligations to any third party without restriction
• These Terms bind and benefit the parties and their permitted successors and assigns

16.6. No Agency:

Nothing in these Terms creates any agency, partnership, joint venture, or employment relationship between you and Verified Peptides. You have no authority to bind us or make commitments on our behalf.

16.7. Independent Contractors:

You and Verified Peptides are independent contractors. Neither party has authority to enter into contracts or commitments on behalf of the other.

16.8. Survival:

Provisions that by their nature should survive termination shall survive, including:

• Sections on Limitation of Liability
• Indemnification
• Intellectual Property
• Disclaimers of Warranties
• Dispute Resolution
• Governing Law

16.9. Headings:

Section headings are for convenience only and do not affect interpretation of these Terms.

16.10. Language:

These Terms are drafted in English. Any translation is provided for convenience only. In case of conflict, the English version prevails.

17.1. Consent to Electronic Communications:

By using our Website, you consent to receive communications from us electronically, including:

• Email communications
• Notices posted on the Website
• Electronic invoices and receipts

17.2. Electronic Records:

You agree that all agreements, notices, disclosures, and other communications we provide electronically satisfy any legal requirement that such communications be in writing.

17.3. How We Contact You:

We will send notices to:

• The email address you provided during registration or checkout
• Through notices posted on the Website
• Via your account dashboard if applicable

17.4. How You Contact Us:

You must send notices to us at:

• Email: support@verifiedpeptides.co.uk
• Notices are effective when we receive them

17.5. Maintaining Email Access:

You are responsible for:

• Providing a valid email address
• Maintaining access to your email account
• Updating your email address if it changes
• Checking your email regularly for important notices

17.6. Email Deliverability:

We are not responsible if:

• Emails are blocked by spam filters
• You do not receive emails due to incorrect address
• Your email provider fails to deliver messages
• You delete emails without reading them

18.1. Informal Resolution First:

Before initiating any formal dispute resolution:

• You agree to contact us at support@verifiedpeptides.co.uk describing the issue
• We will attempt to resolve the matter informally within 30 days
• Both parties agree to negotiate in good faith
• This informal process is a prerequisite to any formal action

18.2. Negotiation Period:

If informal resolution fails:

• Either party may request a 30-day negotiation period
• Both parties will participate in good faith negotiations
• Each party may be represented by counsel during negotiations
• Costs of negotiation are borne by each party individually

18.3. Mediation:

If negotiation fails to resolve the dispute:

• Either party may propose mediation
• Mediation will be conducted in England under rules agreed by both parties
• Costs of mediation will be shared equally unless otherwise agreed
• Mediation is non-binding unless both parties agree to a settlement

18.4. Limitation Period:

You must commence any legal action within:

• 12 months from the date the cause of action arose
• For product issues: 12 months from date of delivery
• For billing issues: 12 months from date of charge
• After this period, you waive any right to bring claims

18.5. Class Action Waiver:

TO THE MAXIMUM EXTENT PERMITTED BY LAW:

• You agree to bring claims against us only in your individual capacity
• You waive any right to bring claims as a class action, consolidated action, or representative action
• You may not act as a class representative or participate as a class member
• If this waiver is found unenforceable, the entire dispute resolution section is void

18.6. Small Claims Court:

Notwithstanding the above:

• Either party may bring an individual action in small claims court
• Small claims actions are limited to the court's jurisdictional maximum
• Small claims procedures as provided by the court apply

18.7. Injunctive Relief:

Nothing in this section prevents either party from:

• Seeking injunctive or equitable relief in court to prevent irreparable harm
• Protecting intellectual property rights through immediate legal action
• Seeking emergency relief where waiting would cause significant damage

18.8. Location of Proceedings:

Any legal proceedings must be brought in:

• Courts located in England and Wales
• You consent to personal jurisdiction in these courts
• You waive any objection to venue in these courts

18.9. No Jury Trial:

TO THE MAXIMUM EXTENT PERMITTED BY LAW, YOU WAIVE ANY RIGHT TO A JURY TRIAL IN ANY PROCEEDING ARISING OUT OF OR RELATED TO THESE TERMS OR YOUR PURCHASE OF PRODUCTS.

18.10. Costs and Fees:

In any dispute:

• Each party is responsible for their own legal costs and fees
• Unless applicable law provides otherwise
• The prevailing party may be entitled to recover costs as determined by the court

18.11. Confidentiality:

All dispute resolution proceedings (negotiation, mediation, arbitration, or litigation) and related documents are confidential:

• Neither party may disclose existence or details of disputes
• Except as required by law or to enforce rights
• Except to legal or financial advisors under confidentiality obligations

19.1. Governing Law:

These Terms and Conditions and any dispute or claim arising out of or in connection with them or their subject matter shall be governed by and construed in accordance with the laws of England and Wales.

19.2. Jurisdiction:

The courts of England and Wales have exclusive jurisdiction to settle any dispute or claim that arises out of or in connection with:

• These Terms and Conditions
• Your use of our Website
• Your purchase of Products
• Any related matter

19.3. Consumer Rights:

If you are a consumer resident in the European Union:

• You may have certain mandatory consumer protection rights under EU law
• Nothing in these Terms affects those mandatory rights
• You may bring proceedings in your country of residence if EU law allows

19.4. International Customers:

If you are located outside the United Kingdom:

• These Terms are still governed by English law
• You consent to jurisdiction in England and Wales
• You are responsible for compliance with your local laws
• You acknowledge that your local laws may not apply to this transaction

19.5. Export Control:

You acknowledge that:

• Products may be subject to export control laws and regulations
• You will comply with all applicable export and import laws
• You will not export or re-export Products to restricted countries or persons
• Violation of export laws may result in criminal penalties

19.6. Sanctions Compliance:

You represent that:

• You are not located in a country subject to UK or EU sanctions
• You are not listed on any UK, EU, or US sanctions list
• You will not transfer Products to any sanctioned country or person
• You will comply with all applicable sanctions laws

19.7. Anti-Bribery and Corruption:

You agree to:

• Comply with all anti-bribery and anti-corruption laws
• Not engage in any corrupt business practices
• Not offer or accept bribes or improper payments
• Report any suspected violations to us

19.8. Conflict of Laws:

The application of the United Nations Convention on Contracts for the International Sale of Goods (CISG) is expressly excluded from these Terms.

20.1. Customer Support:

For questions about these Terms, Products, orders, or any other inquiries:

• Email: support@verifiedpeptides.co.uk
• Website: verifiedpeptides.co.uk

Response Times:

• Order inquiries: Within 48 hours on Business Days
• Technical support: Within 48 hours on Business Days
• General inquiries: Within 48-72 hours on Business Days

20.2. Business Hours:

Our customer support team operates:

• Monday to Friday: 9:00 AM - 5:00 PM GMT
• Excluding UK public holidays
• Email inquiries received outside business hours will be responded to on the next Business Day

20.3. Formal Notices:

For legal notices or formal communications:

• Must be sent to support@verifiedpeptides.co.uk
• Must include "LEGAL NOTICE" in the subject line
• Must include your full name, order number (if applicable), and detailed description of the issue

20.4. Data Protection Officer:

For privacy and data protection inquiries:

• Email: support@verifiedpeptides.co.uk with subject "Data Protection Inquiry"

20.5. Complaints:

To file a formal complaint:

• Email: support@verifiedpeptides.co.uk with subject "Formal Complaint"
• Include order number, date of incident, and detailed description
• We will acknowledge within 2 Business Days and provide a resolution timeline

20.6. Website Technical Issues:

To report Website problems:

• Email: support@verifiedpeptides.co.uk with subject "Technical Issue"
• Include description of issue, device type, browser, and screenshots if possible