⚠️ RESEARCH USE ONLY - NOT FOR HUMAN CONSUMPTION - NOT APPROVED BY MHRA - 18+ ONLY

Frequently Asked Questions

Find answers to common questions about our products and services

Search FAQs

Filter by Category

Still have questions?

Can't find what you're looking for? Our support team is here to help.

Contact Support

Frequently Asked Questions

Search FAQs

Filter by Category

What are research peptides?

How pure are your peptides?

How are peptides manufactured?

Why does purity matter?

How do I read a Certificate of Analysis?

What vial sizes do you offer?

I have two vials one with 10mg and one with 100mg but the vial is the same size?

Why is my reconstituted peptide cloudy?

Why does purity matter if it can degrade over time?

Can you guarantee my peptides will work for my specific application?

How do I place an order?

What payment methods do you accept?

How long does order processing take?

Is there a minimum order value?

Do you offer bulk order discounts?

I'm new to peptide research. Can you help me plan my project?

Can you tell me what dosage I need for my research?

I'm not sure which peptide variant (5mg vs 10mg) to order. Can you help?

What if I order the wrong product or size?

Can I return or exchange products if my research plans change?

What if the product arrives and I realize I ordered the wrong variant?

I ordered but haven't received the product yet. Can I cancel?

Why don't you accept credit or debit cards?

How do I pay with Fena Labs (Open Banking)?

How do I pay by bank transfer?

What is a proforma invoice?

Is my payment information secure?

What are your shipping times?

How much does shipping cost?

How can I track my order?

Do you ship internationally?

How are the products packaged?

Where's my order?

I was told my order was 'shipped' but it's been 24 hours and I still don't have it?

Do you process orders and deliver at weekends like Amazon?

My parcel is stuck in customs?

My delivery is delayed. Can you contact the courier and expedite it?

Can I change my delivery address after ordering?

The package arrived damaged. What do I do?

The courier attempted delivery but I wasn't home. Now what?

How do I choose the right peptide?

How is product quality assured?

How should I store peptides?

How do I reconstitute peptides?

What is the shelf life of peptides?

Can you tell me exactly how to reconstitute this specific peptide for my project?

Can you advise on reconstitution volumes for my specific project?

My research isn't working. Is there something wrong with your peptides?

Can you recommend which peptides work best for [specific application]?

Do you have any research or studies on your products?

How do I create an account?

I forgot my password. How do I reset it?

How do I update my account details?

How can I contact support?

What is your return policy?

Who is responsible for research protocol design?

Can you review my research protocol before I order?

What happens if my research doesn't work as expected?

Can you help troubleshoot my research after delivery?

I need urgent advice about my experiment in progress. Can you help immediately?

Are your products approved by the MHRA?

Who can purchase from Verified Peptides?

What topics can you NOT help with?

Can I use these products for personal health or fitness?

What qualifications do I need to order from you?

I'm a student. Can I order for my university research?

What if I have questions after ordering that aren't answered in your FAQs?

Still have questions?